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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cryptocurrency wallet information
• Usage Data
• Date of birth
• Passport or National ID card (for verification purposes)
• Other information linking You to an address

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.
• For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Criteria for Determining Retention Periods

The specific duration for which we retain Your Personal Data may vary depending on the nature of the data and the purposes for which it is collected. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

Data Subject Rights Regarding Retention

You have the right to request deletion of your Personal Data at any time, subject to certain exceptions. Please be aware that we may not always be able to comply with your deletion request if there are overriding legal obligations or legitimate business interests that require us to maintain certain information. For instance, we may need to retain some Personal Data to comply with tax, accounting, or other regulatory reporting requirements, to establish, exercise, or defend legal claims, or to prevent fraud or other unlawful activity.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Security Measures and Your Role

To safeguard your information, we implement a variety of industry-standard security measures, including encryption technologies, secure socket layer (SSL) protocols, firewalls, and access controls. We regularly review and update our security practices to adapt to new threats and technological advancements. Access to your Personal Data is restricted to employees, contractors, and service providers who require it to perform their job functions and are bound by strict confidentiality obligations.

Detailed Information on the Processing of Your Personal Data

Service Providers access Your Personal Data only to perform tasks on our behalf and are prohibited from using it for any other purpose.

Analytics
We may use third-party services to monitor and analyze Service usage.

• Google Analytics: Tracks and reports website traffic. Data collected is shared with Google and may be used to personalize ads. You can opt out via the Google Analytics opt-out browser add-on.

Email Marketing
We may use your Personal Data to send newsletters, promotions, and other information. You can opt out anytime via the unsubscribe link in any email or by contacting Us. We may use service providers like Mailchimp to manage these communications.

Payments
For paid products or services, we use third-party payment processors. We do not store or collect your payment card details; this information is provided directly to processors who comply with PCI-DSS standards. For Cryptocurrency Wallets, we recommend reviewing the specific wallet’s Privacy Policy for transaction details.

Canadian Privacy Rights

If you are a resident of Canada, you have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies in that information. You may also have the right to request that we delete your personal information, subject to certain exceptions required by law.

To exercise these rights, please contact us at [email protected].

We will respond to your request within 30 days, unless an extension is permitted or required by applicable law.

Additional Rights and Protections

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you are also entitled to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. If you withdraw consent, we will inform you of the likely consequences of doing so, which may include limitations on our ability to provide certain services to you. Furthermore, you have the right to challenge our compliance with privacy laws by filing a complaint with the Office of the Privacy Commissioner of Canada or your province’s privacy oversight body if you believe your privacy rights have been violated. We are committed to maintaining transparent practices and will provide clear information about the handling of your personal data upon request.

Children’s Privacy

Our Service does not address anyone under the age of 18. You must be at least 18 years or older to use our services. However, please note that the legal gambling age in most Canadian provinces is 19. It is your responsibility to ensure you meet the legal age requirement in your province of residence.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers as well as taking active steps to ban this user from our services and website.

Verification and Enforcement Measures

To ensure compliance with age restrictions, we may implement age verification measures during the account registration process or at any point during your use of our Service. These measures may include requesting proof of age or using third-party verification services. We reserve the right to suspend or terminate the account of any user who fails to meet the age requirements or provides false information regarding their age.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting our Support page: https://duelbit.ca/support