Take Control of Your Play at Duelbits by Using Our Professional Responsible Gaming and Self-exclusion Tools

Please read this information carefully for your own benefit.

Duelbits is operated by Liquid Entertainment N.V. (153298) and has its office registered in Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, in Curacao. Duelbits Official Website is registered under license GLH-OCCHKTW076092020. This platform is accessible to players in select Canadian provinces.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. These capitalized terms are used throughout this Privacy Policy and carry specific legal meanings that are essential for understanding your rights and obligations under this agreement. When you encounter a capitalized term, it refers to the defined meaning set forth in this section, ensuring clarity and consistency in how we communicate about our data practices. We encourage you to review these definitions carefully, as they form the foundation for interpreting the entire Privacy Policy and govern how we collect, use, and protect your personal information.

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Liquid Entertainment N.V.
Service refers to the Website.
Website refers to dev.duelbit.ca, accessible from Liquid Entertainment N.V.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling

For the majority of our users, gambling is a form of entertainment, fun, and excitement. But we also know that for some, gambling can have negative side effects. In medical science, pathological gambling has been recognised as a serious illness for many years.

Since our first day, we have thought about this issue and do our best to help. Under “Responsible Gambling”, we understand multiple measures that a gambling provider can take to help lower the possibility of negative side effects appearing. In case they already appear, we also try to take active steps against them.

The most important instrument against negative side effects from gambling is knowledge and education about the risks. We aim to support our users’ self-control in order to make sure they do not suffer from negative side effects.

Information and Contact

Our Support team is available 24/7 to help you via email at no additional cost:

Email: [email protected]

Our Support team will not give out any information about you without your consent to anyone else.

For players in Canada, support is also available through:

ConnexOntario (for Ontario residents): 1-866-531-2600
Responsible Gambling Council (Canada wide)

Helpful Hints for Responsible Gambling

We recommend you think about the following hints before gambling, in order to ensure gambling stays fun for you without any negative side effects:

Set yourself a deposit limit: Before you start gambling, think about how much you can afford to lose based on your financial situation. Play with amounts that are for fun and entertainment only.
Do not try to win back a loss at any cost: Avoid taking huge risks to recover what you lost. Play for entertainment, not to make money.
Set yourself a time limit: Decide on a time limit before you start and stick to it. Keep gambling in balance with your other hobbies and interests.
Play smart: It is better not to play when you are extremely stressed, depressed, or under too much pressure. Also avoid playing under the influence of medication, drugs, or alcohol.
Take breaks: You should take breaks when you notice that you are getting tired or cannot concentrate anymore.
Only one account: To make it easier to keep track of how much time and money you spend on gambling, it is highly advised not to create more than one account per person.

Minor Protection

To use our Service, you must be 18 years or older. However, please note that the legal gambling age in most Canadian provinces is 19. It is your responsibility to ensure you meet the legal age requirement in your province of residence.

To prevent minors from accessing your account, keep your login details secure and away from children or anyone under the legal gambling age.

We recommend using filter programs to prevent minors, especially children, from accessing content on the internet that is not suitable for them.

Self-Exclusion Policy

To self-exclude means to stop gambling for a set period of time. Self-exclusion can be temporary or permanent.

How to Self-Exclude

Requests for self-exclusion can be made either through our 24/7 Live Chat or via email at [email protected]. You may be asked to provide verification to confirm ownership of the account. This verification process is essential to ensure that only the authorized account holder can initiate a self-exclusion and to prevent unauthorized or fraudulent requests. Acceptable forms of verification may include government-issued identification, proof of address, or responses to security questions associated with your account.

Once your identity is confirmed, we will promptly apply the self-exclusion to your account and provide you with written confirmation of the effective date and duration of the exclusion period.

Cooling-Off Period

On receipt of a request for account closure, your account and any linked accounts will be placed on a 24-hour cooling-off period, during which no gambling activity is possible. Once this period has passed, a customer support agent will inform you of the available self-exclusion options: 1 week, 1 month, 6 months, or permanent.

There is no variation of these time periods.

Funds and Active Bets

When you request a self-exclusion, any remaining funds in your account will be returned to you manually. You are not permitted to leave a balance in your account during a self-exclusion period, and you will not be able to access your account to withdraw funds.

If you have any active bets, you must use the cash-out feature where available. If you do not cash out, we will apply it for you at the point of self-exclusion confirmation. If cash-out is not available, once the bet settles, any winnings will be sent to you manually. Bets will not be voided, and stakes will not be returned. Bets will not be reinstated after the self-exclusion period ends.

Duration and Reversal

Once a self-exclusion is applied, it will remain in place for the full requested period and will not be reversed or shortened for any reason. Permanent self-exclusions will remain closed indefinitely. This policy is strictly enforced to support your responsible gambling commitments and to ensure compliance with regulatory requirements. We do not accommodate requests for early reversal under any circumstances, including claims of emotional distress, financial need, or changes in personal circumstances. If you believe a self-exclusion was applied in error, you must contact our support team immediately, but please be advised that account access will not be restored until the full exclusion period has elapsed.

Reopening Accounts

Once your selected self-exclusion period has ended, your account will automatically be reopened. Please note that if you wish to continue excluding yourself from gambling, you must submit a new self-exclusion request before the current period expires. We encourage you to carefully consider your decision before resuming gambling activities.

Your Responsibilities

You acknowledge and agree to the following:

During the self-exclusion period, you must not deposit, place wagers, or open any new accounts. If you selected permanent exclusion, this applies indefinitely.
Any new accounts opened during the exclusion period will be closed as soon as detected.

While we take reasonable steps to prevent your access, it remains your responsibility to comply with these terms. Self-exclusion is voluntary: if you breach it, neither the company nor its employees will be liable for any losses you may incur, and such losses will not be refunded.